Q&A

Hi All, One major issue we hit with logging items via the SSP is the ability for staff to log a ticket on behalf of another individual..  Sometimes this could be a PA for a Director, or a colleague logging an item for someone that isn’t able to get on the system.  Currently if we open this up to members of the same Branch(Office) or team - it allows everyone to see all tickets logged/open for that Branch (Office) or Team.  This is a major security breach for us as tickets could relate to personal items such as Workplace Adjustments etc or questions logged about a direct line reports activity. We really need this sorting, ideally anyone should be able to log a ticket against any other user, unless we specifically set the Caller field in an SSP form to not allow the value to be edited. Anyone have any thoughts on this?   

Has anyone tried the new email designs? If so, do you have any feedback or insight so far on this feature?

Hi Everyone,Situation : We are a College in Canada, and use Topdesk not only for our IT department, but also other department. We received a request from humains resources if we could do a ticket when a student or an employee get hurt. This was done very easily and placed into production.Now that it has been in production for a while, we just got asked how long would attachment be available in topdesk. We did some research and noticed that Topdesk now has an exception that can be activated in the file maintenance option in the Responsible data management section of the Admin. The only problem for this group is that the exception can only go to 20 years. Every other groupe, we have it set to remove attachments after 5 years to save space on the servers.Question : Is there an easy way to export all the attachments of a specific Ticket related to a specific group. Instead of going in each ticket and saving each attachment? We are looking for any guidance related to this?Thanks in advanceR