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Question

Merge Tickets

  • June 10, 2026
  • 2 replies
  • 54 views
C
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HI Everyone,

 

Is there a way to merge tickets? We often get different people from our sites raising the same issue but we can’t find a way to merge the tickets so that all the information and resolution is on one ticket.

2 replies

A
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  • Azim Khan
  • New Member ⭐⭐⭐
  • June 10, 2026

I dont think there is as far as I know.

But I did see this mentioned on TOPdesk’s ‘TIP’ page where it is being looked at as a possible future feature

    Magne B.
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    • Magne B.
    • Explorer ⭐⭐
    • June 23, 2026

    There is the Incident Bulk Editor (https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=0db4e77c0c4f49a1a67344b393678c1a) which can also be used to merge (open) incidents.

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