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Caroline Wilmot
Explorer ⭐
Juni 10, 2026 7:56 AM UTC
Frage

Merge Tickets

HI Everyone,

 

Is there a way to merge tickets? We often get different people from our sites raising the same issue but we can’t find a way to merge the tickets so that all the information and resolution is on one ticket.

2 Antworten

Azim Khan
New Member ⭐⭐⭐⭐
Juni 10, 2026 8:14 AM UTC

I dont think there is as far as I know.

But I did see this mentioned on TOPdesk’s ‘TIP’ page where it is being looked at as a possible future feature

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    Magne B.
    Magne B.
    Explorer ⭐⭐
    Juni 23, 2026 7:47 AM UTC

    There is the Incident Bulk Editor (https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=0db4e77c0c4f49a1a67344b393678c1a) which can also be used to merge (open) incidents.

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