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Caroline Wilmot
Explorer ⭐
June 10, 2026
Question

Merge Tickets

  • June 10, 2026
  • 2 replies
  • 59 views

HI Everyone,

 

Is there a way to merge tickets? We often get different people from our sites raising the same issue but we can’t find a way to merge the tickets so that all the information and resolution is on one ticket.

2 replies

Azim Khan
New Member ⭐⭐⭐
June 10, 2026

I dont think there is as far as I know.

But I did see this mentioned on TOPdesk’s ‘TIP’ page where it is being looked at as a possible future feature

    Magne B.
    Magne B.
    Explorer ⭐⭐
    June 23, 2026

    There is the Incident Bulk Editor (https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=0db4e77c0c4f49a1a67344b393678c1a) which can also be used to merge (open) incidents.

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