Terms & Conditions

General Code of Conduct

Our community is there for everyone, however we want to make sure that the community offers a positive experience for all visitors. Therefore these general guidelines have been established. Should there be any questions or issues, please let us know via TOPdeskCommunity@topdesk.com.

1. Respect and Kindness

   Treat each other with respect and kindness, regardless of role, experience, background, or opinion. Constructive feedback is welcome, but negative or offensive language, discrimination, bullying, or intimidation will not be tolerated.

2. Openness and Inclusivity

   Our community is a place where everyone is welcome — customers, partners, prospects, and interested parties. We encourage an open and inclusive atmosphere where diverse perspectives are valued and shared.

3. Helpful and Constructive

   We support each other with practical, useful advice and best practices. We think along, share experiences honestly, and help each other move forward — with growth and improvement in mind.

4. Privacy and Confidentiality

   Respect others’ privacy. Do not share personal or confidential information without permission. Use the community to share knowledge, not to disclose sensitive company data.

5. Focus on the Topic

   Keep discussions and contributions relevant to the community: service management, TOPdesk software, and related topics. Avoid spam, commercial offers, or irrelevant content.

6. Legal and Ethical Standards

   Do not post content that violates laws or ethical standards, such as incitement to discrimination, hate, intimidation, copyright infringement, or other illegal activities.

7. Intellectual Property

   By sharing content, you grant TOPdesk the right to use it to improve the community and services, respecting your copyright.

8. User Responsibility

   You are responsible for the content you share and its impact. Consider your contributions carefully before posting.

9. No Guarantee of Responses or Support

   Although the community is intended to help, TOPdesk cannot guarantee you will always receive an answer or solution. The community is a supplement to our official support channels.

10. Moderation and Enforcement

    Moderators manage the community and may remove, edit posts, or warn/remove members to ensure a safe and productive environment.

11. Building Together

    We are all responsible for the community’s success. Encourage others, be patient, and contribute where you can. Together we make the community valuable and lively.

12. Report Inappropriate Behavior

    If you see inappropriate behavior, spam, or abuse, report it immediately to the moderators. Together we ensure a safe space where everyone feels welcome.

Consequences for Violating These Rules

To maintain the safety and quality of the community, we apply a phased enforcement policy:

• Warning: At the first violation, you will receive a clear warning from the moderators explaining which rules were broken.
• Temporary Block or Restriction: For repeated or more serious violations, a temporary suspension or limitation of your community rights may be imposed, such as a temporary posting ban.
• Mediation: If necessary, a moderator may contact you to discuss the situation and work towards a solution.
• Permanent Removal: For persistent violations, after multiple warnings and/or suspensions, you will be removed from the TOPdesk Community.

By participating in the TOPdesk Community, you agree to these rules and enforcement policies. Together, we create an inspiring, safe, and supportive environment where everyone can get the best out of themselves and TOPdesk.

TOPdesk Cookie Policy

Cookies are small text files that are stored on your device when you visit our community. They help us improve your experience by remembering your preferences and providing personalized content.

Types of Cookies We Use

• Functional cookies: These are essential for the operation of the community. They enable basic functions like page navigation and access to secure areas.
• Analytical cookies: These help us understand how visitors interact with the community by collecting and reporting information anonymously.
• Marketing cookies: These are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

Cookie Preferences

You can manage your cookie preferences at any time by clicking on the "Cookie settings" link in the footer of any page. You can choose from:

• Basic: Only functional cookies
• Normal: Functional + analytical cookies
• Complete: Functional + analytical + marketing cookies

Refusing Cookies

If you choose to refuse cookies, some parts of the community may not function properly. You can disable cookies via your browser settings. For more information, consult your browser's help section.

Data Usage

We use cookie data to:

• Improve the usability and performance of the community
• Tailor content to your interests
• Analyze visitor behavior to enhance our services

We do not sell your data to third parties and only use it to improve your experience within the community.