Welcome in the Community

Updated: April 23rd 2026We’ve recently launched TOPdesk Academy Online, our new online learning platform for TOPdesk customers. We’d love to invite you to take a look and help us improve it.Are you a TOPdesk application manager, either new to the role or already experienced? We’re keen to hear from customers at all experience levels who are willing to explore TOPdesk Academy Online, share their thoughts, and help shape how learning at TOPdesk evolves.What we askAs part of our Early Access phase, you’ll receive one free licence with three months of access to the first Essential learning journey, available in English, German, and Dutch. In return, we ask you to actively use the platform and complete a short questionnaire about your experience. If you’re open to it, we may also invite you

Over the past months, many of you have explored TOPdesk Academy Online during the Early Access phase. We’d like to thank everyone who joined, shared feedback, and helped us improve both the content and the overall learning experience. Your input truly made a difference.Now that the Early Access phase has come to an end, we’re taking the next step. TOPdesk Academy Online will remain an important part of how we support learning and development, whether you’re just getting started with TOPdesk or looking to deepen your knowledge.What does this mean going forward?New customers: will receive one license for TOPdesk Academy Online as part of their onboarding. Existing customers: can request one or more licences for colleagues who want to use the Academy.Please note: outside of Early Access, TOPdesk Academy Online is a paid service. This allows us to keep investing in high-quality, up-to-date

We’ve discovered there are quite a few gamers in our TOPdesk Community — from fans of competitive shooters and big RPG adventures to lovers of the coziest cozy games. So, let’s bring everyone together in one place to share what we enjoy.This thread is here to:Exchange recommendations and gaming experiences Share gamer tags if you like Find others who enjoy similar styles of play See if there’s interest in a relaxed community game session in the futureWant to join in?Tell us:What you’re playing right now Which platform(s) you use Your gamer tag (optional) Whether you’d be up for a casual multiplayer session sometime​@KevinStouthandel, ​@Lucas van den Bergh, ​@Paulus van der Bijl ,  ​@Orphet

We’ve recently heard from several customers that, even when their Community language is set to English, they still see Dutch posts showing up. Thanks to everyone who took the time to flag this and share examples; your feedback really helps us stay sharp.We’ve passed this on to our platform vendor, who has confirmed that this is an issue. Their engineers are working on a fix. For now, there’s nothing you need to adjust on your side. When the issue is fixed, you’ll find an update here.Thanks for your patience and for helping us make the Community better every day. 💙

We’re already halfway through March, but there are still two great Community moments coming up. Whether you want to ask a question, exchange experiences, or simply connect with other TOPdesk users, you’re more than welcome to join.🤝 Tuesday, March 17 – TOPdesk User Group North AmericaDuring the first North America User Group meet‑up, we take time to connect with each other, share experiences, and explore what’s happening across the region. You’ll hear updates from TOPdesk, learn how other organizations use the product, and have space to discuss the topics that matter most to your daily work. It’s an informal, practical session where you’ll walk away with inspiration and useful insights.👉 More information & registration: https://community.topdesk.com/events/topdesk-north-america-user-group-meet-up-25 🧑‍💻

Are you currently tuning in to the TOPdesk Roadmap Webinar  or watching the recording afterward? We’d love to hear what you think!Use this post to share your thoughts live during the webinar, or come back later to add your insights and questions. This is the place to explore what the upcoming developments might mean for your day‑to‑day work with TOPdesk.  What can you share here? 💡 What stands out to you?Which plans or product developments catch your attention for your organisation? ❓ Have questions?Feel free to ask! Fellow Community members – and the TOPdesk team – are happy to think along with you. 📣 How do you feel about the future of TOPdesk?Do the announced improvements match your expectations? What are you excited about, and what would you like to learn more about?

It’s that time again: a new month means a brand-new Puzzle!For March, we’re challenging you with a Word Scramble. We’ve scrambled 12 different words. Think you can unscramble them all?🔎 How it works:Solve all 12 scrambled words Each solution gives you one or more letters Collect all 17 letters These letters together form one final answerDo you know the solution?👉 Send your answer before March 31 to: TOPdeskCommunity@topdesk.com  Have fun puzzling!And feel free to share your thoughts in the comments (just no spoilers 😉).  

March 10 at 3 PM CET | 2 PM GMT | 9 AM EST, we’ll walk you through our plans for the year ahead during the Roadmap 2026 webinar.Sign up now. Here’s a preview of what you can expect during the webinar:🔎 AI featuresWhat we released in Q4 2025 and what’s coming next. Features that help you pick up tickets faster and expand your knowledge base more easily.📝 The updated rich text editor for incident cardsMore overview and clearer communication within your team.💬 The out-of-the-box Microsoft Teams integrationDo you work a lot in Teams? We’ll show you how to use TOPdesk more smartly within it.📚 The new Knowledge ExplorerFind the right information faster and get more out of your knowledge base.

We’re in the middle of the early access weeks of our Community and we’re super curious about your experience so far!👉 How do you like the Community?👉 What kind of content would you love to see more of?Join our poll and share your ideas in the comments!Your feedback helps us make the Community even better. 💡 What content or features would you like to see in the Community? Share your ideas below! 👇

Just wondering, are there any football fans around here?? I myself am a Supporter of Tottenham Hotspurs🐓 ever since they beated AJAX in the Semi Finals, and go there every year to watch a match, and watch the rest from home!I also try to go to every single match of my hometown club ADO Den Haag.🔰Wondering what teams you guys and girls support!⚽

Events offer deeper insights: live demos, roundtables, expert Q&A sessions, and customer case studies. Plus, you’ll meet peers facing similar challenges. How to RegisterOpen ‘Events’ in the community. Click an event card for details (agenda, speakers, audience). Select ‘Attend’. For external events, click ‘Register now’ to go to the registration site. Add the event to your calendar via ‘Add to calendar’ (if available). Follow the event topic for updates and prep materials.After You RegisterYou’ll appear in the attendee list (if visible). You’ll receive updates in the community and/or by email. For online events, a ‘Join’ button will appear shortly before the start. Tips for a Great ExperienceDefine 1–2 learning

Are you starting a new job soon, or simply curious what happens to your Community account if your email address changes? Good question. We want to make sure you can always stay connected, no matter where you work.Here’s everything you need to know. How your email address works in the CommunityMost members sign up with their work email address, but some use a personal email instead. Both are perfectly fine.What’s important to know is this:👉 You can’t change your email address yourself in the Community.So if anything changes;  new employer, new domain, or you’d like to switch to a personal address: we’re here to help. 💙 Want to keep your account? Here’s how we handle itIf you’d like to continue using your existing profile, badges, contributions, and settings under a new email address, we’ll take care of the update for you.Just send an email to

Get familiar quickly: the community is organized into categories, posts (questions and discussions), and tags—making everything easy to find.SearchStart broad (1–2 keywords), then refine with filters (date, category, status). Use exact terms from the interface (“SLA notification”, “change management”). Can’t find it? Try a synonym or the English term. Tags & FollowingTags group related topics—follow tags relevant to your role (e.g., Change, SSP, API). Subscribe to categories or topics to receive notifications. Posting & ReplyingUse the rich-text editor for headings, code blocks, and lists for better readability. Add screenshots or attachments (anonymized). @Mention members or teams for

Over the past few months, many organizations have explored the new AI features in TOPdesk through our Early Access program. As this period comes to an end on March 31, 2026, we’d like to give you a clear overview of the next steps — and what this means for our subscription plans: Essential, Engaged, and Excellent. What happens after Early Access?Starting April 2026, the AI features will become a permanent part of TOPdesk. This ensures clarity about availability and allows us to continue investing in further AI development. What’s included in each plan?EssentialFor Essential customers, nothing changes within the core package. During Early Access, you could freely try out the AI features. After Early Access ends, these features will become exclusively available in the Engaged and Excellent plans. For Smartcat usersIn No

We’re introducing new AI capabilities in TOPdesk, and we want to make sure we use wording that’s clear and intuitive for you. Which term do you prefer for referring to these capabilities? Feel free to vote, and if you have a quick thought on why you prefer one over the other, we’d love to hear it in the comments. Thanks for helping us keep things clear and consistent!

The first week of our official Community is behind us, and what an energetic start! 🚀 Thank you for your curiosity, your questions, your willingness to help, and the enthusiasm you’ve already brought in. The Community is quickly becoming a place where we learn from each other and move forward together. 🎯 Early Access Week –> Your voice matters!We’re right in the middle of our Early Access phase, and your feedback is helping us fine‑tune the Community.👉 Tell us what you enjoy, what could be improved, and what topics you’d love to see more of.Together, we make this platform stronger every week.🔗 https://community.topdesk.com/news-and-announcements-125/early-access-weeks-your-opinion-matters-230 👋 Welcome, new members!