Mass update tickets

We use the Incident Bulk Edit feature - https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=40a103f4-fe2d-439c-ad9a-82b5e5f0f7d2

You can only use it on Open calls though.

Thank you!! I will take a look and get that set up :-D

Hi Caroline,

Not so long ago someone asked the a similar question (in a Dutch topic), to modify the call type of incidents in bulk, possibly also for archived incidents. Because of this, the Bulk Edit feature didn't suffice.

When that happens, you could also use an action sequence of the Webhook type, to bulk edit certain incident fields.
I'll include the JSON that I made for the specific request to modify the call type. It's tweaked to only modify incidents that are completed now, but can be edited or specified to your needs.

That being said, if it suffices the Bulk Edit feature is definitely the best functional solution. If you do want to use the Webhook, but need help modifying it to suit your requirements, please let me know!

I made a similar feature by using the asset import.

Procedure :

• Export the list of calls you want to update.
• Make the necessary modifications.
• import the list via asset import

What do you need to make this work?

• Create an asset. (you can use the added asset template as a starting point)
• Create an automated action (See attached json file)
  • Type : Asset management
  • Trigger : When a new asset is created