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Caroline Wilmot
Explorer ⭐
Juni 10, 2026 7:59 AM UTC
Beantwortet

Mass update tickets

Hi Everyone,

Is there a way to update multiple tickets at the same time? I know we can use the closure wizard to bulk close tickets, but I would like to be able to bulk update fields with multiple tickets at the same time?

Thanks

Caz

LiseWAntwort
Juni 10, 2026 11:27 AM UTC

We use the Incident Bulk Edit feature - https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=40a103f4-fe2d-439c-ad9a-82b5e5f0f7d2

You can only use it on Open calls though.

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4 Antworten

LiseWAntwort
Juni 10, 2026 11:27 AM UTC

We use the Incident Bulk Edit feature - https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=40a103f4-fe2d-439c-ad9a-82b5e5f0f7d2

You can only use it on Open calls though.

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    Caroline WilmotAutor
    Explorer ⭐
    Juni 10, 2026 11:39 AM UTC

    We use the Incident Bulk Edit feature - https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=40a103f4-fe2d-439c-ad9a-82b5e5f0f7d2

    You can only use it on Open calls though.

    Thank you!! I will take a look and get that set up :-D

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    Joost Oostindie
    Joost Oostindie
    Contributor
    Juni 10, 2026 1:28 PM UTC

    Hi Caroline,

    Not so long ago someone asked the a similar question (in a Dutch topic), to modify the call type of incidents in bulk, possibly also for archived incidents. Because of this, the Bulk Edit feature didn't suffice.

    When that happens, you could also use an action sequence of the Webhook type, to bulk edit certain incident fields.
    I'll include the JSON that I made for the specific request to modify the call type. It's tweaked to only modify incidents that are completed now, but can be edited or specified to your needs.

    That being said, if it suffices the Bulk Edit feature is definitely the best functional solution. If you do want to use the Webhook, but need help modifying it to suit your requirements, please let me know!

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    Joost mag het weten, jij ook!
      Benoit Van Camp
      New Member ⭐⭐⭐
      Juni 11, 2026 8:13 AM UTC

      I made a similar feature by using the asset import.

      Procedure :

      • Export the list of calls you want to update.
      • Make the necessary modifications.
      • import the list via asset import

      What do you need to make this work?

      • Create an asset. (you can use the added asset template as a starting point)
      • Create an automated action (See attached json file)
        • Type : Asset management
        • Trigger : When a new asset is created

       

       

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