Hello, I'm trying to find a report that can shows a specific subcategory only, but finding it difficult. Wondering if there is a way for me to have a report that shows only currently open requests for a specific subcategory under a specific category.
Alternatively, if there was a way to have a queue for the subcategory, that would also work.
You could do something like this and create a new selection. As you want it for open calls only, you can start with: ‘Status is equal to Closed’, but then use the ‘invert criterion’ option so its the reverse
Hopefully this is what you were looking for and what you meant?
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