Community Lounge

Let's be honest, the Beatles left us with more than just timeless music. They left us with some surprisingly relevant life lessons for anyone working in service management.Think about it:"Help!" arguably the most relatable ticket subject line ever written."Come Together"  what every cross-departmental change request desperately needs."Let It Be"  the internal monologue of every operator who's decided not to escalate that one recurring ticket. Again."A Hard Day's Night"  basically a SLA breach in song form.And of course: "With a Little Help from My Friends",  which is exactly what this Community is for.So today, in honor of the Fab Four: what's your favorite Beatles song and what does it remind you of at work? Drop it in the comments. We have a feeling it's going to be a good one.

Today, we’re celebrating Star Wars Day in the TOPdesk Community. Time to put your knowledge to the test Take our short quiz and discover your role in the TOPdesk galaxy. Are you a Padawan, a Jedi… or a Jedi Master?🎁 We’ll reward one of the top scorers with a small prize.The Winner will be announced in this post at the end of May. 

Let’s make today a bit more fun. Share your best Star Wars + IT / TOPdesk memes in the comments I’ll startDarth Vader: “I find your lack of documentation disturbing.”  Your turn 👇

Today, we’re putting a new Community Hero in the spotlight: ​@Sanne Haller Sanne was nominated by our current Community Hero, ​@Gerwin Filius  and for good reasons. According to Gerwin, Sanne is incredibly helpful and actively supports other members by answering questions and thinking along with their challenges. That’s exactly what makes her such a valuable part of the Community.Sanne has been working as a Functional Application Manager at Excellence AG IT B.V. since October 2023 and is currently working at Partou. But her journey with TOPdesk started earlier. After several years in youth care and childcare, she made the switch to IT, where she worked on the service desk and in workplace management. During a project in 2020, she really got acquainted with TOPdesk as an administrator and that’s when things clicked.Since then, TOPdesk has become her core focus, with a particular interest in the technical side and automation. Making processes smarter and reducing manual work is what driv

Every TOPdesk environment is set up differently and that’s completely okay. There’s no right or wrong🌟 Light Side: Clear processes, solid agreements, and a neatly configured setup🌑 Dark Side: Flexible, pragmatic, and simply doing what works in day‑to‑day practiceWhich one do you recognize yourself in most? Cast your vote and share what this looks like for your team — we’re genuinely curious about each other’s approach 👇  

Monday, 19 January is known as Blue Monday, supposedly the gloomiest day of the year. Let’s flip the script and boost each other’s energy!👉 How do you keep your mood up today?👉 Do you have a favorite feel‑good song? Share it in the comments! 🎶To get you started, here’s our cheer‑up playlist:🎧 https://open.spotify.com/playlist/1ue2TqF6QHgn9WYdLSharW?si=debc5e3dd4694ec2 Join in and tell us how you’re beating Blue Monday!Together we’ll keep the good vibes flowing. 💪✨