News and Announcements

​@Robin Noppert  was one of the first members to join the early‑access phase of the TOPdesk Community. From the start, he actively joined discussions, shared his thoughts and helped other users find their way. His action sequence was added to the Community Resources early on, and many members are now using it. His willingness to share knowledge and support others fits perfectly with the spirit of the community.Robin introduces himself as a 24‑year‑old ICT Infrastructure Specialist and TOPdesk owner at Haagse Wijk en Woonzorg in The Netherlands. His organization works with a wide range of TOPdesk modules — Incident Management, Asset Management, Change Management, Action Management and, most recently, Operations Management. These modules support teams such as Care Mediation, Production Administration, Facilities and IT. Because TOPdesk is so central to his daily work, the community plays an important role for him. “Within my organiz

Good news! A new AI‑powered chatbot,  Robin, is now available on my.topdesk.com. Over the past months, we’ve been working hard on this feature together with our gold partner Ebbot, and we’re excited to announce that Robin is officially live.Robin has been tested extensively by both TOPdesk teams and a group of customers. The feedback has been very positive, and we’re confident Robin will make it even easier for you to quickly find the information you need. What Robin can help you withRobin supports you by: Answering your questions based on trusted, predefined TOPdesk sources Suggesting to create a support ticket when it can’t find the right answer Responding in multiple languages, depending on your prefer

Fantastic to start a new chapter together: helping each other faster, sharing knowledge, and building smart solutions. To kick things off:Introduce yourself Share in the comments one TOPdesk quick win or question you want to tackle this year“In 2026, I want to achieve with TOPdesk…” We’ll collect the most popular goals and put our first Founding Members in the spotlight. 🚀   And don’t forget to show your focus for this community with an emoji in the comments: 💡 = tips & how‑to’s 🔧 = troubleshooting & solutions 🤝 = networking & knowledge sharing

TOPdesk is proud to receive the TrustRadius Buyers’ Choice Award 2025 — a recognition we value highly because it’s entirely based on reviews from our users.To qualify for this award, at least 75% of TOPdesk reviews must rate the product as best-in-class for functionality, value for money, and customer relationships. And that’s exactly what you did.Your experiences and reviews help us understand what truly matters. One of the responses we received about our IT Service Management software: “It’s easy to use, especially for incident management. The Self-Service Portal is self-explanatory and requires little to no training for users.” TOPdesk reviews also highlighted our support department, something we’re extremely proud of: