What departments and teams are using TOPdesk at your organisation?

We've added Risk Management as a department to TOPdesk to manage audit points and recurring tasks. Therefore, the Operational Management module is primarily used.

I work in Higher Ed and we’ve added the following departments:  Marketing & Communications, Residence, Procurement, HR, Health & Safety, Registrar’s Office, Cleaning & Parking Services.  Most departments came to us asking how we could help them with their services and workflows.

Another Higher Ed implementation here!

We have just have added our Placements team and we are working on adding our Student Hub team.

Going forward we are hoping to add as many of our teams in the organisation as possible onto TOPdesk.

We already have our IT teams, facilities teams, Accommodation team, and Health & Safety team already onboard. Was a lot of of demos and meetings to get them onboard but the test environment was brilliant for getting teams to see how useful TOPdesk is

Working in an educational institution, we are now introducing Topdesk in our studyadministration (already using it in IT, HR and Facility mgmt.)
The ‘old way’ of incident mgmt. through outlook mail-boxes (both shared and personal) are now being replaced by Topdesk incident mgmt. and serviceportal/forms.

IT
People & Culture
Salary
Facility Management
Fleet Management
Soon Economy dept.
 

I work in Higher Education
IT is our main user group, followed by HR. We also have smaller engagement from our Learning & Development, Procurement and Web teams.
HR wanted to replicate a Service Desk model so was set up pretty much the same way as It but they only wanted Call Management. 
With regards to how they were onboarded, often the request is “I want to use TOPdesk”!
I created a SSP form to gather more information of the requirements to establish whether TOPdesk was being implemented to hide a lack of processes. With L&D they have used it for about two years for one form for fee waivers but now are in the process of using it for every query
 

I work in Further Education and we have the following departments using TOPdesk:

Comms and Marketing

EKC Training (Apprenticeships / Adult Learners)

Estates

Finance

HR and Resourcing

Technology

Currently we have the following goups working i Topdesk:
IT
Facility management
2 different agile teams in the company

Finance department 

We have a TOPdesk solution for our inter-municipal company (FRID IKS) responsible for delivering shared digital services and support to three county municipalities in Norway (Akershus, Buskerud and Østfold).
In our solution we have the following departments:

📦 Anskaffelser

• Anskaffelser – Procurement Department

🗂 Arkiv og dokumentforvaltning

• Arkiv og dok.forvaltning – Archive and Records Management

💬 Brukerstøtte og digitale tjenester

• Brukerstøtte – User Support / Service Desk
• Digitale arbeidsflate – Digital Workplace Services
• Identitet og systemforvaltning – Identity and Systems Management
• Infrastruktur og nettverk – Infrastructure and Network Services
• Servicesenter – Service Centre

💰 Økonomi og regnskap

• Budsjett og økonomioppfølging – Budgeting and Financial Follow‑Up
• Konsernregnskapsenhet – Group Accounting Unit
• Regnskapsseksjon – Accounting Section
• Økonomi Oppfølging drift – Finance – Operational Follow‑Up
• Økonomi Oppfølging prosjekt – Finance – Project Follow‑Up
• Økonomi Seksjon for styring og kontroll – Finance – Governance and Control
• Økonomi System- og fellestjenester – Finance – Systems and Shared Services

🧑‍💼 HR, lønn og HMS

• HR HMS og fravær – HR – HSE and Absence Management
• HR Lønn og arbeidsgiverpolitikk – HR – Payroll and Employer Policy
• HR Lønnsproduksjon og -kjøring – HR – Payroll Processing
• HR Seksjon for operativ organisasjonsstøtte – HR – Operational Organizational Support

🏢 Eiendom og byggdrift

• Eiendom – driftspersonell og vaktmestere – Facilities – Operations Staff and Caretakers
• Eiendom – renholdsseksjon – Facilities – Cleaning Services

🎓 Skole, utdanning og fag

• Fag- og yrkesopplæring – Education and Training
• Enhetsadministrasjon – Unit Administration
• Skole administrasjon – School Administration
• Skoleforvaltning, regional kompetanseutvikling og livslang læring – School Administration, Regional Competence Development and Lifelong Learning
• Utdanning og kompetanse – Education and Competence

🧪 Fagtjenester og analyser

• Fagtjenester – Professional Services
• Seksjon for statistikk, analyse og kart – Section for Statistics, Analysis and Mapping
• Statistikk, analyse, system og administrativ støtte – Statistics, Analysis, Systems and Administrative Support

🛠 Fellestjenester, stab og administrasjon

• Fellestjenester – Shared Services
• Stab – Administration / Staff Unit
• Virksomhetsstyring – Corporate Governance
• Utvikling og strategisk styring – Development and Strategic Management

🚗 Samferdsel og tekniske tjenester

• Samferdsel drift og vedlikehold – Transport – Operations and Maintenance
• Samferdsel grunnerverv og geodata – Transport – Land Acquisition and Geodata

🦷 Tannhelse

• Tannhelse – Dental Health Services

🗳 Politikk og kommunikasjon

• Kommunikasjon – Communications
• Kommunikasjon og myndighetskontakt – Communications and Government Relations
• Kommunikasjon og politisk støtte – Communications and Political Support
• Kommunikasjon, utviklingsstøtte og beredskap – Communications, Development Support and Emergency Preparedness
• Politisk sekretariat – Political Secretariat
   

850 operators in 345 operatorgroups and approx. 50000 end users.

In Higher Education as well :) we’ve got the following teams onboarded onto TOPdesk:

• IT Services
• HR
• Finance
• Data & Insights Service
• Student and Registry Services
• Student Wellbeing Services
• Student Engagement

and working on onboarding a couple more by the end of the year!

Thanks everyone for your responses. It is very impressive to see the wide range of applications TOPdesk is being used for! 

Do you notice any differences in the usage within these departments?