Resources

Webhook _request object

Hi,Did anyone map the _request object? I cannot find any docs for at and before I research this myself I hope someone has done the work already.I'm specifically looking for incoming headers but any info is welcome.

15 hours ago

RLawrenceNew Member

Multifactor Authentication

Hi all,I’d be interested to learn how others are utilising MFA when access TOPdesk, as an operator and SSP. I would like to know how the end user experience is/was, what types of MFA you are using and if there are any NHS colleagues on here, if you’

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1 day ago

SteenSchusterNew Member

Topdesk to Servicenow REST Based API connector for two-way integration using OAUTH2

Hi Topdesker’s We can see that you have something interesting in the Topdesk Market Place, a connector for Servicenow. This is a nice piece of documentation: https://developers.topdesk.com/ :-)First, Is this connector a two way connector (bi-directio

353

Mark GreenNew Member

SSP - Allowing users to log tickets on behalf of another Caller (anyone in GAL)

Hi All, One major issue we hit with logging items via the SSP is the ability for staff to log a ticket on behalf of another individual.. Sometimes this could be a PA for a Director, or a colleague logging an item for someone that isn’t able to get o

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Theme of the Week: Working Smarter with TOPdesk

Sanne van Opstal-BrakelCommunity Manager

Automation

Welcome to our community! We’re here to help each other work faster and easier. This week is all about saving time with TOPdesk—whether it’s small tweaks or smart workflows that make a big difference in your day.To kick things off, here’s a question

Mark SmithNew Member

Hi all 🙂Has anyone setup a TOPdesk MCP server, and if so have you found any helpful use cases for this?

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Automation op voorlopige wijzigingsaanvraag

ehorstingUGTNew Member

Automation

Wij hebben voor onze IT kavels (4) aparte mailimport folders zodat de juiste behandelaarsgroep cq coordinator wordt gezet bij mailimport.Wijzigingen importeren bij ons standaard als Voorlopige wijzigingsaanvraag. Nu loop ik hierop vast.Ik doe de quer

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Emerson Pedro GonçalvesStarter

Workflow Challenge: Forcing Operators to Enter Specific Data Before Completion

Hi everyone, I’m facing a recurring situation in TOPdesk and I’d like to know if anyone has encountered something similar or found a workable solution.In several workflows, I need the operator to finalize a call or activity only after providing speci

151

Derek JunkinStarter

New Email Designer: Any Early Adopters?

Has anyone tried the new email designs? If so, do you have any feedback or insight so far on this feature?

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7 days ago

AuberCCNBNew Member

Is there an easy way to export attachements from a series of tickets that are related to one groupe

Hi Everyone,Situation : We are a College in Canada, and use Topdesk not only for our IT department, but also other department. We received a request from humains resources if we could do a ticket when a student or an employee get hurt. This was done

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7 days ago

Sanne van Opstal-BrakelCommunity Manager

New Self-Service Portal: join our open beta!News

While updating many different pages on the Self-Service Portal (SSP), we’re working on improving the overall end-user experience. Because our goal is not only to improve the experience on various pages on your SSP, but also how users find their way t

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12 hours ago

Rico RoodenburgContributor

Automation

Improved handling of caller absence

Previously, when an operator set a ticket to Waiting for user while the caller was absent, the status would immediately change back to Updated by user. This happened because the automatic reply email was imported, and TOPdesk interpreted it as a resp

273

14 hours ago

Theo HollenbergStarter

TOPdesk Academy Online is live!

Webhook _request object

15 hours ago

JonathanEmployee

News and Announcements

We’ve recently launched TOPdesk Academy Online, our new online learning platform for TOPdesk customers. We’d love to invite you to take a look and help us improve it.Are you a TOPdesk application manager, either new to the role or already experienced

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16 hours ago

RLawrenceNew Member

Multifactor Authentication

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1 day ago

Winnie TsangEmployee

Control Person Access to the Self‑Service Portal

We’re introducing a helpful new improvement to user management in TOPdesk:you can now grant or deny Self‑Service Portal (SSP) access directly on the Person card. This option already existed for Operators, and now it’s available for Persons as well—gi

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SteenSchusterNew Member

Topdesk to Servicenow REST Based API connector for two-way integration using OAUTH2

353

License Overview: Export Functionality Now Available

Winnie TsangEmployee

We’re excited to share a new improvement to the License Overview: you can now export your license data directly to CSV. This addition gives you more flexibility to analyse and share your license insights—right from within TOPdesk. Why this update hel

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Mark GreenNew Member

SSP - Allowing users to log tickets on behalf of another Caller (anyone in GAL)

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Getting started with the Community

Sanne van Opstal-BrakelCommunity Manager

Technical & Functional Guide (Navigation, Search, Posting)

Get familiar quickly: the community is organized into categories, posts (questions and discussions), and tags—making everything easy to find.SearchStart broad (1–2 keywords), then refine with filters (date, category, status). Use exact terms from the