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TOPdesk AI - For anyone that has activated the features or is thinking about it

  • April 16, 2026
  • 2 replies
  • 20 views
A
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I wondered how your organisations approached turning the features on. For example, was there any resistance or pushback, or concerns from teams like Information Security or Legal teams.

We are a higher education institution, but I’d love to hear from others in HE but also other organisations.

Also for those that have turned on the features, how have you found their usefulness and adoption.

 

Thanks!

 

2 replies

Sanne van Opstal-Brakel
Community Manager
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​@Andrew Crawford  can you perhaps share your experiences with ​@Azim Khan 
And Azim, we are hosting a virtual roundtable for the Community about this topic next Thursday. Just to start the conversation with and amongst our customers on AI in TOPdesk and share experiences.
Might also be interesting to join? You can register here: https://page.topdesk.com/community-vr-ai-features 

Sanne van Opstal-Brakel, your TOPdesk Community Fairy Godmother
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    • Azim Khan
    • Author
    • New Member
    • April 17, 2026

    Thanks ​@Sanne van Opstal-Brakel  I’ve signed up to that virtual roundtable!

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