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Azim Khan
New Member ⭐⭐⭐⭐
Apr. 16, 2026 11:32 AM UTC
Frage

TOPdesk AI - For anyone that has activated the features or is thinking about it

I wondered how your organisations approached turning the features on. For example, was there any resistance or pushback, or concerns from teams like Information Security or Legal teams.

We are a higher education institution, but I’d love to hear from others in HE but also other organisations.

Also for those that have turned on the features, how have you found their usefulness and adoption.

 

Thanks!

 

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2 Antworten

Sanne van Opstal-Brakel
Employee
Sanne van Opstal-Brakel
Employee
Apr. 17, 2026 7:04 AM UTC

​@Andrew Crawford  can you perhaps share your experiences with ​@Azim Khan 
And Azim, we are hosting a virtual roundtable for the Community about this topic next Thursday. Just to start the conversation with and amongst our customers on AI in TOPdesk and share experiences.
Might also be interesting to join? You can register here: https://page.topdesk.com/community-vr-ai-features 

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Sanne van Opstal-Brakel, your TOPdesk Community Fairy Godmother
    Azim KhanAutor
    New Member ⭐⭐⭐⭐
    Apr. 17, 2026 7:54 AM UTC

    Thanks ​@Sanne van Opstal-Brakel  I’ve signed up to that virtual roundtable!

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