Two 20-minute webinars on 24 November: get ahead of your queue
Move from reacting to tickets to preventing them, and let AI take the routine off your team’s plate. Both webinars are in English, with live Dutch and German captions.
14:00 GMT / 15:00 CET: From reactive to proactive: Preparing your service desk for scale
For IT leaders on the Essential plan. Stop recurring incidents at the source, plan changes before users feel them, and see how TOPdesk AI categorizes incidents and turns solved tickets into knowledge items.
15:00 GMT / 16:00 CET: Getting ahead of the queue: Putting AI to work across your service journey
For IT leaders on the Engaged plan. Check how ready your knowledge base is for AI, then see how TOPdesk Robin and AI Triage take over repeat questions and ticket routing. Every AI feature is opt-in and reviewed before it’s applied.
Both include a live demo and Q&A with Nicola van de Velde and Sietse Posthuma.