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Sanne van Opstal-Brakel
Employee
Sanne van Opstal-Brakel
Employee
August 18, 2026

Stefan and Camilo are answering your KM questions next week — ask them anything

  • August 18, 2026
  • 1 reply
  • 10 views

Starting Monday August 24, ​@Stefan van Opstal and Camilo van Trijp will be in the community to answer your knowledge management questions.

Not a live event. An asynchronous thread open for five days — August 24 to 30. Post your question when it suits you. Stefan and Camilo check in each day to reply. The specific post for your questions will launch August 24th!

About your hosts

​@Stefan van Opstal   is TOPdesk’s product manager for knowledge management. He built Knowledge Explorer, and ran the KM webinar in July. If your question did not get answered live here is your chance.

Camilo van Trijp is a senior Consultant at TOPdesk and brings the KCS (Knowledge-Centered Service) and Shift Left perspective: the methodology behind why knowledge management works when it is part of how your team resolves incidents, not a separate task that follows them.

Ask them anything, from “how do I actually get my team to write KIs?” to “what is coming next for KM in TOPdesk?”

    1 reply

    NickB
    NickB
    Explorer ⭐⭐⭐⭐
    August 20, 2026

    q1. In an agentic world, how do TOPdesk plan to tackle writing for Ai vs writing for humans which Ai can use as these are very different things?

    q2. What makes a solid, reliable, consistent knowledge base article in terms of structure that can be used as an exemplar / standard?

    q3. Can Ai assist in creation of keywords to create meta data to surface the knowledge as an FAQ more effectively?

    q4. If a picture can paint a thousand words how about many frames of a video? when can we start to see embedded video in knowledge articles?

    q5. Knowledge 'Managed vs knowledge 'created' of the back of a process - what makes the difference?

    All Round IT Nice Guy (most of the time)
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