Your UI refresh: what to expect and when
Today, the refreshed UI goes live in your test environment. Take a look whenever suits you and get a feel for the new look.
What happens when
16 November: the new UI is live in your test environment — browse it at your own pace.
30 November 2026: the new UI switches on automatically in your production environment. Nothing you need to do, it's already arranged.
(This applies to TOPdesk SaaS. Timing for the virtual appliance hasn't been confirmed yet — we'll share that once it's known.)
What's actually changing
This refresh applies to the operator interface only — your self-service portal stays exactly as it is. On the operator side, it's a visual update only: no new features, no changed processes, no bug fixes. The layout stays exactly where you left it, so there's nothing to relearn and nothing new to find. What you will notice:
New fonts, icons, colors, shapes and sizes across the screens you use every day. Older screens brought in line with the newer parts of TOPdesk, for one consistent look throughout. And smarter use of color, so your eye lands on what needs attention instead of getting lost in the rest.
Want to give your team a heads-up?
You don't have to — but if you'd like to prepare your operators before 19 October, feel free to copy and send this:
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Subject: Heads up — TOPdesk's look is changing
Hi team,
From [date], TOPdesk's interface is getting a visual refresh: new fonts, icons, colors and shapes across the screens you use every day.
It's a visual update only — how you work doesn't change. The layout stays the same, so there's nothing new to find and nothing to relearn.
Curious what it looks like? It's already live in our test environment, so take a look whenever you like.
Questions? Come to me.
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Worth looping in your own service desk or first-line support too, so they're ready if operators have questions. A heads-up a few days before the switch tends to land better than one sent too early.
Got feedback?
Use the "Rate the new look" button on your operator home page — it goes straight to the UX team. Run into an actual issue rather than a preference? Log it with your support team so it can be escalated to the right module specialist.
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Want the full picture?
KI 19461 has the full FAQ and will be kept up to date as things develop, so it's worth bookmarking.
Got questions? Drop them in the comments below.