Help shape TOPdesk: introduce us to your operators
As an application manager, you know how your team uses TOPdesk better than anyone. Now the UX team wants to hear about it directly from your operators, and they'd love your help finding them.
The team is looking at how operators work day to day: how they approach a ticket, what doing the job well looks like, and where TOPdesk helps or gets in the way. Hearing it from the people who do the work helps the team design TOPdesk around how they actually work, not around assumptions.
And if you resolve tickets in TOPdesk yourself, you're exactly who the team wants to talk to as well.
What to expect
The operator walks the team through a few recent tickets: how they decide what to pick up next, what a good outcome looks like, how they hand work over to a colleague and where the job takes the most time. There are no right or wrong answers.
Practical details
- Who: anyone who resolves tickets in TOPdesk as part of their daily work
- What: a one-hour online interview, in English
- When: flexible over the next few weeks, at a time that suits them
- Preparation: none needed
- Privacy: the team only records the session with permission, and answers stay anonymous in reporting
Sign up in under a minute
Work as an operator yourself? Fill in the form below, and the team will contact you to plan a time.
Know operators on your team? Share this post with them so they can sign up too.