Welcome in the Community

A good reply helps the original poster—and everyone searching for the same answer later.How to Add ValueUnderstand the question: Summarize it in one sentence to avoid misunderstandings. Be specific: Share steps, settings, or a mini how-to. Explain the “why”: Helps others learn and reduces trial-and-error. Link to sources: Documentation, release notes, or related topics. Keep it friendly: Assume good intentions; ask clarifying questions if needed.Keep the Discussion Flowing@Mention colleagues or experts with relevant experience. Ask deeper questions (e.g., “What’s your role in TOPdesk?”). Build on others’ input: Confirm working steps and add variations.Wrap It UpWhen the original poster confirms a solution or marks an answer, add a short summary for future readers.

A strong post gets faster, better responses. It helps others understand what you’re asking—and why.Checklist for a Powerful PostCatchy, specific title: Short and clear (e.g., “SLA Escalation: Ticket stays in queue after 15 min”). Context: Include environment, version, role, and goal. What do you want to achieve—and why? What you’ve tried: Steps, settings, scripts, documentation. Evidence: Anonymized screenshots, error messages, log snippets. Clear question: “Which setting am I missing?” / “What’s a better workflow for…?” Tags: Add 3–5 relevant tags (e.g., SLA, workflow, API). Structure: Use line breaks and bullet points—make it easy to scan.Do’s & Don’ts✅ Do: Focus on one topic per post; thank those who help; mark the solution.❌ Don’t: Share screenshots with personal data; post vague complaints without details.

Welcome! In just a few minutes, you’ll be ready to join the conversation. Step 1 – Complete Your ProfileAdd a clear photo and a short bio: who you are, your role, and your interests. Set your language preferences and notifications right awayStep 2 – Get OrientedCategories: Incident Management, Self-Service, Integrations, Events, and more. Search & Tags: Start with one keyword; refine using filters. Follow: Subscribe to categories and topics that matter to you.Step 3 – Make Your First ContributionIntroduce yourself in Introductions. Reply to one topic where you have experience. Post your first question: keep it short, clear, and include context (what you’ve tried, desired outcome). Step 4 – Stay UpdatedTurn on notifications for replies and new topics. Check the top conversations weekly. Sign up for events and product updates. Common Beginner MistakesToo little context: Add screenshots or steps. Duplicate questions: Use search first. Notification overload: Choose selectively.

Great conversations start with clear agreements. These guidelines ensure everyone feels safe and heard, and that information remains easy to find. You can also read the full guidelines here. Core RulesRespectful: Assume good intentions; no personal attacks or discriminatory language. Relevant: Stay on topic (TOPdesk, service management, and related themes). No sales without context. Transparent & Honest: Share facts and cite sources where relevant. Privacy: Do not publish confidential information or personal data. Use anonymized screenshots. Safety: No offensive, adult, or shocking content.Moderation & Enforcement: Our moderators maintain a positive atmosphere and structure. If rules are broken, we prefer to steer the conversation back on track. Content is only removed when necessary. Repeated or serious violations may lead to warnings or temporary suspension.Prevent issuesShare context, not customer data. Critique ideas, not people. Avoid CAPS LOCK and sarcasm—text lacks non-v