Great conversations start with clear agreements. These guidelines ensure everyone feels safe and heard, and that information remains easy to find. You can also read the full guidelines here.
Core Rules
- Respectful: Assume good intentions; no personal attacks or discriminatory language.
- Relevant: Stay on topic (TOPdesk, service management, and related themes). No sales without context.
- Transparent & Honest: Share facts and cite sources where relevant.
- Privacy: Do not publish confidential information or personal data. Use anonymized screenshots.
- Safety: No offensive, adult, or shocking content.
Moderation & Enforcement: Our moderators maintain a positive atmosphere and structure. If rules are broken, we prefer to steer the conversation back on track. Content is only removed when necessary. Repeated or serious violations may lead to warnings or temporary suspension.
Prevent issues
- Share context, not customer data.
- Critique ideas, not people.
- Avoid CAPS LOCK and sarcasm—text lacks non-verbal nuance.
Reporting issues
See something that doesn’t belong? Use ‘Report’ or send a message to the community team. Together, we keep the community welcoming and productive. [invoegen[