- Community Manager: Drives daily engagement, sets structure and tone of voice, manages reports and events.
- Moderators: Enforce community rules, move or merge topics, ensure questions don’t go unanswered.
- Ambassadors/Champions: Active members who contribute regularly; often enjoy privileges or early access.
- Product & Support Experts: Answer technical questions, link to documentation, and connect with product teams.
When to Contact Whom?
- Content-related: Post in the right category (experts monitor these).
- Structure issues: Tag a moderator or community manager.
- Community feedback: Reach out to the community manager.
Transparency
- Staff and moderators are identifiable by role badges or titles.
- Unsure? Ask openly in the thread—we’re happy to help!