The first week of our official Community is behind us, and what an energetic start! 🚀 Thank you for your curiosity, your questions, your willingness to help, and the enthusiasm you’ve already brought in. The Community is quickly becoming a place where we learn from each other and move forward together.
🎯 Early Access Week –> Your voice matters!
We’re right in the middle of our Early Access phase, and your feedback is helping us fine‑tune the Community.
👉 Tell us what you enjoy, what could be improved, and what topics you’d love to see more of.
Together, we make this platform stronger every week.
🔗 https://community.topdesk.com/news-and-announcements-125/early-access-weeks-your-opinion-matters-230
👋 Welcome, new members!
More than 200 new members joined us this week, a warm welcome to all of you! 🎉 It’s fantastic to see how quickly you’ve jumped in: asking questions, sharing tips, and helping others along the way. Every contribution helps make this Community more valuable for everyone.
📝 New posts & discussions from Community members
Below you’ll find the topics that sparked great conversations this week, with a bit of context so you can quickly spot what’s relevant or interesting for you.
🔧 Automation: preliminary change requests
A practical question from a member about automating preliminary change requests through mail import. The discussion touches on routing logic, handling different groups, and how others streamline this part of their process.
A great read if you’re looking to automate more of your change workflow.
👉 https://community.topdesk.com/automation-131/automation-op-voorlopige-wijzigingsaanvraag-246
⏱️ Automatically closing incidents
A popular best practice: closing incidents automatically once they reach the “Resolved” status.
Members share how they’ve set it up and how much time it saves, helpful if you want to simplify your incident workflow.
👉 https://community.topdesk.com/best-practices-130/automatically-closing-incidents-229
🔧 Relative URLs in Action Sequences
A small but extremely helpful optimization: using relative URLs in your action sequences.
This makes your sequences work instantly in both test and production environments, no manual changes needed. Ideal for anyone working across multiple environments.
👉 https://community.topdesk.com/automation-131/tip-relative-url-222
☕ The Lounge – for everything not about TOPdesk
The Lounge is open!
This is your space for book tips, morning routines, music, helpful work‑life hacks or simply celebrating a small win.
A perfect place to get to know fellow members in a relaxed, informal way.
Why join in?
- Discover users with similar interests
- Help build a warm, friendly and connected community
- And… it’s just fun 😉