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⏱️ Automatically Closing Incidents

  • January 14, 2026
  • 0 replies
  • 32 views

Sanne van Opstal-Brakel
Community Manager
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Tired of manually closing tickets? With KI 11138, you can set incidents to close automatically once they reach the Resolved status—complete with an update to the requester.


✅ Cuts out repetitive work
✅ Keeps your overview clean
✅ Ensures consistent handling

Who’s already using this automation?

Share your experience in the comments:

  • How much time does it save you?
  • Any tips or pitfalls you’ve discovered?
  • Would you recommend it to others?

Please keep examples anonymized and avoid sharing confidential data.

Just in case the link does not work properly: https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=faefd358-510d-4a77-930f-80e470587da2