Best Practice Dashboards That Work Out of the Box
Apart from bringing all existing reporting features together, the Reporting Hub introduces best-practice dashboards: prebuilt, standardized reports based on what consistently works well for TOPdesk customers. These dashboards give you immediate insight, while still letting you adjust filters and tailor the view to your organization’s needs.
- Built for clarity. You don’t need to start from scratch — each dashboard comes with meaningful groupings, clear panels, and practical drill-down options.
- Built for flexibility. Prefer to zoom in on a department? Need to focus on a category? Just adjust the filters to make the dashboard your own.
What’s live today
The Reporting Hub currently covers six dashboards, spanning Call Management, Change Management, and Knowledge Management.
Call dashboard A complete snapshot of your call process, across two tabs. Call composition shows how calls break down by branch, operator group, type, priority, category, and subcategory. Compliance tracks how you’re performing against target dates. Read more in: The Incident Management Dashboard in the TOPdesk Reporting Hub
Workload dashboard See your team’s workload across calls, simple changes, and change activities in one place, by operator group or by individual operator, so you can spot overloaded teams and unassigned work. Read more in New in the Reporting Hub: cross-module Workload dashboards.
Knowledge management dashboard A full picture of your knowledge base’s health: total and archived KI counts, the ratio of KIs published to the Self-Service Portal, a helpfulness score with positive and negative reviews, and a Top 10 list of the KIs most in need of improvement. Read more in New Knowledge Management Reports Live in the TOPdesk Reporting Hub!
Customer satisfaction dashboard See how your customers rate the calls you handle: overall rating, rating distribution, trends over time, and drill-down to the calls behind every score. Read more in Customer Satisfaction Dashboard Now Available in the TOPdesk Reporting Hub.
Change management dashboard Understand how changes are distributed across your organization — by branch, category, subcategory, operator group, coordinator, type, priority, and phase — and how well they meet their targets. Read more in Change Management dashboards in the TOPdesk Reporting Hub.
Duration reports Your existing duration reports, now also available through the Reporting Hub.
Every dashboard supports drill-down: right-click any chart element and select Drill down to details to open the underlying calls, changes, or KIs. Use the filter panel on each tab to narrow the data down to what matters most to you.
The Future of the Reporting Hub
The Reporting Hub is currently available as a beta, and we are gradually expanding its capabilities. Expect additional dashboards for other TOPdesk modules, improved filtering options, and even more best‑practice insights as we continue to build on feedback from customers and internal teams.
We’d Love Your Feedback
The Reporting Hub is continually improving. Have ideas for new reports or filters? Let us know through the feedback button inside the Reporting Hub or submit your ideas directly via TIP. You can also browse and vote on existing ideas there. Your input directly shapes what we build next.
Together, we’ll make the Reporting Hub the go‑to place for every insight that helps you improve your services.