Apart from bringing all existing reporting features together, the Reporting Hub introduces new best‑practice dashboards: prebuilt, standardized reports based on what consistently works well for TOPdesk customers. These dashboards give you immediate insight, while still allowing you to adjust filters and tailor the view to your organization’s needs.
- Built for clarity
You don’t need to start from scratch, each dashboard comes with meaningful groupings, clear panels, and practical drill‑down options.
- Built for flexibility
Prefer to zoom in on a department? Need to focus on a category? Just tweak the filters to make the dashboard fully your own.
The Incident Dashboard: A Powerful First Step
The Incident Dashboard is the first full best‑practice dashboard available in the Hub, giving a complete snapshot of your incident process. It currently includes three tabs:
- Incident Composition: explore incoming incidents, grouped in various ways. Drill down for details or apply cross‑filters directly from the charts.
- Workload: track registered, open, and resolved incidents per month, both as visual charts and as a table.
- Compliance: see how your team is performing against target dates, including achieved vs. breached SLAs.
Each tab includes its own filter panel so you can focus on exactly the incidents that matter to you.
The Knowledge Management Dashboard
The Reporting Hub also includes a Knowledge Management Dashboard with a high‑level “Knowledge Maintenance” view. It summarizes the health of your knowledge base, showing overall item counts, helpfulness, feedback insights, and more.
The Future of the Reporting Hub
The Reporting Hub is currently available as a beta, and we are gradually expanding its capabilities. Expect additional dashboards for other TOPdesk modules, improved filtering options, and even more best‑practice insights as we continue to build on feedback from customers and internal teams.
We’d Love Your Feedback
The Reporting Hub is continually improving. Have ideas for new reports or filters? Let us know through the feedback button inside the Reporting Hub — or submit your ideas directly via TIP. You can also browse and vote on existing ideas there. Your input directly shapes what we build next.
Together, we’ll make the Reporting Hub the go‑to place for every insight that helps you improve your services.