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Alain Pelegrin
New Member ⭐⭐
September 11, 2026
Question

SSP Sortering

  • September 11, 2026
  • 1 reply
  • 35 views

Hi Topdesk Friends,
We use Topdesk as ticket system for our support org, and SSP for customers to create new tickets, and track the progress of those tickets.
One of our important customers requests a way to sort the list of tickets on their side. As far as I was able to check this is not currently possible. Can someone confirm this?

If you had the same type of request or same need, what did you do as an alternative if any?
Thank you.

Alain.

1 reply

Ayman
Starter ⭐⭐
September 12, 2026

Hi Alain,

I have checked the SSP and indeed there is no way to sort out tickets. I do not know exactly what you are trying to achieve but I expect it to be for reporting.

An alternative solution would be creating what I call a “view”, similar solution is available in TD.

Basically you create a report > sort it out/filter it out as you wish > then publish it into SSL.
Add a new tile in Self service desinger and link the report created to it.

 

 

 

Another solution would be scheduling reports https://docs.topdesk.com/en/scheduling-reports.html

Hope that helps.

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