SSP and subsidiary branches: indication of branch in the incident's detail

Hi Kris,
I noticed your question has been open for a while, so I wanted to share a possible starting point.
Could you tell us a little more about your use case. I’m not entirely sure which information you’d like to see and in what situation. A practical example might help clarify this. Our Support team or consultants would also be happy to look at your setup with you and discuss the available options.
For your second point, knowledge article KI 16870 on My TOPdesk came to mind. It describes a solution, which provides an alternative overview of a caller’s incidents and changes, with sorting by column, the actual processing status shown as text, visible categorization, and additional filters for status, category and caller.
While the description doesn’t mention a column picker, this could already offer some of the flexibility you’re looking for. Our colleagues would be happy to help you explore the solution and how to add it to your environment.

Hi Kris,

Thanks for the clarification, and for pointing out the broken link. I’ll check that.

I’d suggest submitting both points (a configurable column selector in My requests, and showing the Branch on the incident details page) as ideas via the TOPdesk Improvement Platform (TIP), so Product can collect votes and use cases. Your example with a main branch and several subsidiary branches is a helpful use case to include. If you need a workaround in the meantime, our Support team would be happy to look at your setup with you.