We are revising the permissions/roles in TOPdesk and actually want operators not to be able to edit entries (comments) anymore. Downside to this is that operators are also not able to highlight an entry any longer. Some operator groups use this function for several legit reasons.
Has anyone dealt with this before and knows a solution for it.
Question
Highlight entries without edit permissions
Create a separate permission group that has the rights to Write". Add the Operators who are authorized to do so.
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