Downloading multiple files attached to a call

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Is there a way for an Operator to download all files attached to a call by a customer in one go?
At present it seems that Operators can only download attachments one at a time?

Thanks in advance!

Incident Management

Joost OostindieAnswer

Contributor

Hi Glenn,

I don't believe there is, you can only download documents one at a time regardless of the type of card or the place you download them from in TOPdesk.

Joost mag het weten, jij ook!

Joost OostindieAnswer

Contributor

Hi Glenn,

I don't believe there is, you can only download documents one at a time regardless of the type of card or the place you download them from in TOPdesk.

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Joost mag het weten, jij ook!

G

GlennAuthor

New Member ⭐⭐⭐⭐

Thanks for confirming. Just wanted to ensure I wasn’t missing something simple!

Next stop: TOPdesk TIP!

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L

Laurens

You can also help us upvote the feature request on the TIP platform, see https://tip.topdesk.com/c/40-incident-download-multiple-attachments

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