At TOPdesk, we’re continuously working to make our software more accessible for everyone. Sometimes, assistive technologies can interact with software in unexpected ways. Recently, we discovered an issue where users of speech recognition software — such as Dragon NaturallySpeaking — could unintentionally create a large number of requests in TOPdesk. In some cases, this even caused the TOPdesk environment to become unresponsive.
The good news: this issue has now been resolved. Speech recognition tools like Dragon NaturallySpeaking should once again work smoothly with TOPdesk.
To confirm this, we’d love to get in touch with TOPdesk operators who use speech recognition or other assistive software. Are you willing to help us verify that everything is functioning as expected? If so, please leave a comment below — we’d be happy to connect!
For your information:
The fix is included in TOPdesk SaaS Continuous Deployment and TOPdesk Virtual Appliance 2025 Release 4 and newer.