Outlook plugin for TOPdesk

Hi,

Does anyone have advice in the following, is there some kind of Outlook addon to import non tagged emails to a specific TOPdesk ticket?

In an ideal world all emails come from the ticket itself and include a ticket number. That way replies are recognized and imported to the correct ticket.

In some cases we have emails that dont have a ticket number in the title. 
Is there a better/faster way to import these into the correct ticket? Without adding a ticket number, saving, setting as unread and moving to the import folder?

The new TOPdesk Teams app allows me to add a chat message directly to an existing ticket. Is there an option to do the same from Outlook?