Help us understand how you want to organize your knowledge base

Since launching the new Knowledge Base Explorer, sorting and ordering has come up more than anything else. For some of you, the current alphabetical order is a positive change, but for others this causes issues with how content appears in the SSP or it just doesn't match how you want your knowledge base organized.

We want to know more about these different ways of navigating and ordering your knowledge. So we've put together a short survey to understand how you look for knowledge as a consumer, what should drive the order, and where more control would make the biggest difference for your team and your customers.

Take the survey below, and feel free to share it with others in your organization. The more input we get from different roles, the better we can design something that works for everyone using the knowledge base.

Thanks for helping us get this right.