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Downloading multiple files attached to a call

  • July 13, 2026
  • 2 replies
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  • Glenn
  • New Member ⭐⭐⭐⭐

Is there a way for an Operator to download all files attached to a call by a customer in one go?
At present it seems that Operators can only download attachments one at a time?

Thanks in advance!

Best answer by Joost Oostindie

Hi Glenn,

I don't believe there is, you can only download documents one at a time regardless of the type of card or the place you download them from in TOPdesk.

2 replies

Joost Oostindie
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Hi Glenn,

I don't believe there is, you can only download documents one at a time regardless of the type of card or the place you download them from in TOPdesk.

Joost mag het weten, jij ook!
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    • Glenn
    • Author
    • New Member ⭐⭐⭐⭐
    • July 13, 2026

    Thanks for confirming. Just wanted to ensure I wasn’t missing something simple!

    Next stop: TOPdesk TIP!

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