Some days, writing a clear message just flows.
Other days… not so much.
Writing any type of text can take longer than you want. Not because you don’t know what to say but because you’re unsure about the wording, the tone, or whether the message feels professional enough.
And that’s exactly where the AI Writing Assistant steps in.
From rough notes to polished text without leaving TOPdesk
With the AI Writing Assistant, operators can simply write in their own words: short notes, bullet points, or a full draft. Click the Writing Assistant button, and AI instantly improves:
- grammar
- spelling
- clarity
- tone of voice
You stay in full control. Review the suggestion, tweak where needed, and send or publish with confidence.
No more copy-pasting to external tools. No juggling between windows. Just clear, consistent communication, right where you work.
Before vs. After
Picture a typical knowledge item update. The operator knows what needs to be said, but the first draft comes out rough: uncertain wording, a few typos, and that nagging feeling it doesn't quite sound right. So they rewrite the same sentence a couple of times, maybe paste it into another tool to clean it up, and still aren't sure whether it reads well.
With the AI Writing Assistant, that same operator writes naturally, clicks the button, and gets a polished version back in seconds. A quick review, a minor tweak, and it's published: professional and consistent, without the back-and-forth.
Why this helps your team
- Write confidently, even when writing isn’t your strong suit
- Keep communication consistent across your team
- No switching tools everything happens inside TOPdesk
- Improve knowledge item quality
- Reduce friction during busy days
Built on TOPdesk’s AI philosophy
The Writing Assistant follows the same principles as all TOPdesk AI features:
- Easy to adopt: works inside TOPdesk, no big setup needed
- You stay in control: AI suggests, the operator decides
- Your data stays protected: never used to train external models
- Designed to help from day one: meaningful support without process overhauls
What's available now and what's coming
Right now, the AI Writing Assistant is available for knowledge items. Support for incidents is on the roadmap, so if that's what you've been waiting for: stay tuned.
How to enable this feature
The AI Writing Assistant is available for customers using the Excellent package.
Ready to try it?
You’ll find the setup steps and documentation here:
👉 https://docs.topdesk.com/en/ai-features.html
What do you think?
Have you already tested the AI Writing Assistant?
Did it help rewrite a tricky knowledge item?
Share your experiences, questions, or ideas in the comments. We would love to hear how this feature supports your team.