To keep TOPdesk user-friendly, future-proof, and consistent, we will implement several changes across the platform on November 23, 2026.
Why are we making these changes?
A more modern and consistent experience
Some of the functionality we are changing or removing was developed many years ago and no longer aligns with how most customers use TOPdesk today. By letting go of older features and workflows, we can make TOPdesk more intuitive, consistent, and easier to use.
More focus on the features customers rely on most
Some features are only used by a small group of customers, have better alternatives available, or no longer fit within TOPdesk’s direction. By making these changes, we can invest more time in improving the areas customers rely on most — such as performance, usability, integrations, and new capabilities, including AI-driven functionality.
What does this mean for you?
Some features your organization currently uses may be removed or replaced. We therefore recommend reviewing the upcoming changes to understand whether they impact your setup and if any action is needed from your side.
The affected features will be disabled no later than November 23, 2026.
What can you do now?
Please review the knowledge item on My TOPdesk for a complete overview of the changes and what they mean for your environment.
Need help?
Do you have questions or need support regarding these changes? Please submit a support request through My TOPdesk. Our support team will be happy to help.