Important changes in TOPdesk starting November 23, 2026

I absolutely understand the need for cleaning up and removing “odd” features in a complex compund like the TOPdesk system!

But I must say I am sorry to see the DataDict go. It has been very useful for understanding the TOPdesk data structure and relations between objects. (Also has helped me learn some Dutch words! ;-))

But i am even more distressed to read in the same paragraph about “the phasing out of HTTP requests and the CSV export”! Does this mean that CSV export is being discontinued in general?! We depend on CSV reports for a few important reporting features - especially within Knowledge Management. I do hope you don’t shut off CSV export before OData alternatives are available.

​@Magne B. I am looking for an answer for you as soon as I have one I will get back to you with it. 

​@Magne B. Here are some answers that I got already and I hope these help. 
 

Why is the Datadict feature being called End of Life (EOL)?

Thank you for sharing your concerns and feedback about the Datadict feature. We understand its value to some customers, but there are important technical and strategic reasons for this change:

1. Protecting Internal Structure & Accelerating Development:
   We no longer want to expose the internal database structure. Doing so limits our ability to make necessary improvements and slows down development. By keeping this internal, we can innovate faster and provide a better overall product.
2. Preventing Data Corruption & Outages:
   Low-level database manipulations, often made possible by Datadict, have repeatedly led to corrupt data and interruptions in service. These issues affect stability and cause problems with other features. Ending support for Datadict is a critical step toward preventing these disruptions.

Moving Forward:

• Instead of Datadict, we encourage you to use our official APIs or the Odatafeed, which are accessible at developers.topdesk.com.
• If the current APIs do not meet your needs, now is the ideal time to provide feedback via TIP. Let us know what functionality you require, and please mark your requests as important or critical so we can prioritize them accordingly.

Additional Information:

• Datadict does not contain any information about our service world, and we do not plan to change this.
• As we continue to expand and improve more in that direction, Datadict will become obsolete anyway.

We appreciate your feedback and understanding, and we look forward to working together to make our APIs even better for your needs.

Does this mean that CSV export is being discontinued in general?!

• There is no defined date on this yet, though we have a 'phase-out policy', as it is called in Dutch.
  Since 2023 (i think), it's no longer possible to enable the CSV export. You can only use it if you enabled it before that date

Do you have an overview of the HTTP requests—specifically when and for which modules they will be discontinued?

• For now there are no further plans to disable HTTP requests for more modules/cards. TOPdesk has consistently communicated to customers to stop relying on these for the past 4+ years. But aside from the incident and supporting files module, HTTP requests will remain a technical possibility.

Thank you ​@Sanne van Opstal-Brakel and colleagues for thorough answer. I understand that dependence on DataDict may not be desirable. My main concern is the lack of OData and API available for Knowledge management, SSP Services and some other modules. If these are fixed, I may live well without DataDict and CSV exports.

Please submit these requests through tip.topdesk.com ​@Magne B. 

I can already find the following on Tip that you can vote/respond on:

• Knowledge management Odata: https://tip.topdesk.com/c/72-odata-feed-for-knowledge-items
• Knowledge management API: https://tip.topdesk.com/c/226-extending-the-knowledge-management-api