Are you starting a new job soon, or simply curious what happens to your Community account if your email address changes? Good question. We want to make sure you can always stay connected, no matter where you work.
Here’s everything you need to know.
How your email address works in the Community
Most members sign up with their work email address, but some use a personal email instead. Both are perfectly fine.
What’s important to know is this:
👉 You can’t change your email address yourself in the Community.
So if anything changes; new employer, new domain, or you’d like to switch to a personal address: we’re here to help.
💙 Want to keep your account? Here’s how we handle it
If you’d like to continue using your existing profile, badges, contributions, and settings under a new email address, we’ll take care of the update for you.
Just send an email to topdeskcommunity@topdesk.com with:
- The old email address currently linked to your account
- The new email address you want to use going forward
We will update your account manually and carefully.
✨ You keep everything:
✔ All your badges & ranks
✔ Your full contribution history
✔ Your followers and preferences
✔ Your entire profile and reputation
Your Community identity stays intact — only the email address changes.
Can’t log in anymore?
No worries!
Even if your old mailbox has already been deactivated, we can usually still locate your account. Just drop us an email at topdeskcommunity@topdesk.com , and we’ll help you regain access.
Prefer to start fresh?
That’s completely fine as well.
You can create a new account at any time with your new (work or personal) email address. Just keep in mind that you’ll start with a blank profile.