Fix the foundation: how to build a knowledge base your team and AI can rely on

Most service teams know they should capture and share knowledge. Yet in practice, there’s always another incident to solve, knowledge stays in people’s heads, and the same questions keep coming back.
That impacts your team, your end users, and your AI initiatives. After all, AI is only as good as the knowledge behind it.

In this webinar, we’ll show you how to make knowledge management part of your daily way of working. You’ll learn how to build a knowledge base your team actually uses, help end users find answers faster, and create the foundation that AI features need to deliver real value.

During this webinar, you’ll discover:

• Why knowledge management is the foundation for great service and successful AI
• How Best Practice Knowledge Management (BPKM) works in practice
• The first steps you can take to get started
• How to make knowledge management part of your daily workflow
• How the updated Knowledge Base Explorer helps you organise and manage knowledge
• Which AI features depend on a strong knowledge base and why