AI in TOPdesk: how organizations approach it

AI is playing an increasingly important role in service management, and organizations all approach it differently. Some are ready to roll out AI more broadly, while others are still exploring what makes sense when it comes to privacy, data usage, risks, and responsibilities.

In this virtual roundtable, we bring customers together to openly discuss the use of AI in TOPdesk and within their own organizations. This is not a presentation or a feedback session. Instead, it’s a conversation: a space to share experiences, ask questions, and learn how others are navigating AI in practice.

What can you expect?

During this session, we’ll discuss topics that many organizations are currently dealing with, such as:

• What does your AI policy look like?
• What questions or concerns do you have around AI?
• How is AI being used in TOPdesk today?

The goal is to connect customers and create space to exchange ideas and experiences. Everyone brings a different perspective and that’s exactly what makes this conversation valuable.