Changing jobs? Here's how to keep your Community account

Are you starting a new job soon, or simply curious what happens to your Community account if your email address changes? We want to make sure you can always stay connected, no matter where you work.

How your email address works in the Community

Most members sign up with their work email address, but some use a personal email instead — both are fine. What's important to know: you can't change your email address yourself in the Community. So if anything changes — new employer, new domain, or you'd like to switch to a personal address, we're here to help.

Want to keep your account?

Send an email to topdeskcommunity@topdesk.com  with the old email address currently linked to your account and the new email address you want to use going forward. We'll update your account manually and carefully.

You keep everything: all your badges & ranks, your full contribution history, your followers and preferences, and your entire profile and reputation. Only the email address changes.

Can't log in anymore?

No worries, even if your old mailbox has already been deactivated, we can usually still locate your account. Just email us and we'll help you regain access.

Prefer to start fresh?

That's fine too, you can create a new account at any time with your new email address, though you'll start with a blank profile.