Searching Past Events

I’ve been wanting this for years. I think there was a request in one to the other TOPdesk Portals for this. We regularly have the same issue. Someone leaves the business and then there’s a query over which asset that person had assigned to them. Unless you know the asset numbers of what devices they had assigned to them….you don’t know what they had assigned to them. The data is obviously in a database/table in TOPdesk so there must be a way to do this. 

The data can be sourced from the Odata feed. 😊

It might not be easy, but its possible. 🙃

The KI 18893 in my.topdesk.com also clarifies:
TOPdesk does not currently offer a full historical asset overview directly on the Person card.
Historical assignment data is stored on the Asset card itself.

The KI describes a workaround with the help of automated actions.
In short: you would trigger the action when a person is unlinked from an asset. The action could then post the asset information and date to the notes or custom memo field on the person card.
An additional trigger when a person is linked to an asset would sort of imitate an audit trail. 

This workaround should be acceptable for someone starting fresh with TOPdesk.
Not perfect for someone who is migrating to Assetmanagement.
But dissapointing for everyone who uses Assetmanagement for the last several years.

Update:
I had to inform the TOPdesk support. KI 18104 states that custom memo fields cannot be updated by the API.

As a result the mentioned KI 18893 was updated by the TOPdesk support. The workaround exists only as a paid implemantation.

Hi Jennifer,

We’ve done something like this with the TOPdesk API and PowerShell 7 via Visual Studio Code. We accidentally wiped out the comment field for one of our assets and created a script to capture all the comment changes from a specific date and then stored those comments in a file.

You could likely do something similar to capture past assignments using the TOPdesk API.

As an aside, we gathered all the comments from the TOPdesk API; we then exported our current assets; merged the comments in Excel; and re-imported the comments back into TOPdesk for those assets.

I believe you would ultimately end up using this: /assets/{assetId}/history/pastItems

Here is the TOPdesk documentation for the Asset Management API: https://developers.topdesk.com/explorer/?page=assets#/ 

Please feel to reach out if you want any help getting started.

Thanks,

Derek