+2Other than the Active Operators Overview, has anyone successfully found a way of extracting additional data around Operator activity?
For instance when they logged in, how long they are active etc.
I have a manager from a different department who has a performance issue with one of their Operators where using TOPdesk is integral to their role.
No answer is a bad one!!
Thank you
+1I don't think there is anything out of the box available but my suggestion would be to monitor the logs (maybe you have a tool like Splunk?) so you can extract the logs of TOPdesk/browser and see when the user logged in/out. It's just a lot of effort to set it up and it's only for this one use case so maybe it's not the wisest to spend too much time on this.
Something easier but maybe not sufficient enough is to check the history logs of for example the incident and change module to see how active the user is when logged in. That can be done relatively easy with a selection. You can't see when exactly the user did what but you can filter (show me anything where in the history logs in time range X to X and user = X. You could also get this data out of Power BI and create a better timeline of activities.
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