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Caroline Wilmot
Explorer ⭐
Feb 26, 2026 11:38 AM UTC
Question

Change Management: Forward Schedule of Change and Change Calendar

Is there a way to create a Forward Schedule of Change and a Change calendar feeding off of the change tickets? Currently we have to download the open changes and then manually manipulate the data - this takes up a lot of time when it would great to let TOPdesk do this for us.

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    2 replies

    Suzanne Machielsen-Bijleveld
    Suzanne Machielsen-Bijleveld
    Starter ⭐
    Mar 5, 2026 2:46 PM UTC

    Hi. We're working on making a change calendar in Power BI. However, it's not easy because there are multiple fields which could or should be used. Each type of change uses a different implementation date field. For open changes, you'll need to look at planned implementation date, yet again a different field! This makes is very complicated. We don't find the calendar which is integrated in TOPdesk very usefull. You can only filter between simple and extensive changes.

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    Jacqueline
    Jacqueline
    Starter ⭐
    Mar 6, 2026 7:08 AM UTC

    Hi, we use the text #changekalender in the action field for each change that has to be on the change calendar. With use a selection to display al those changes. (Screendump is in Dutch)

     

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    Jacqueline
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