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WorkGroup
New Member ⭐
Jun 16, 2026 1:28 PM UTC
Solved

Browser Translation Prompt Appears in TOPdesk Self Service Portal Even Though the Language Is Correct

Hello everyone,

we have a problem with the TOPdesk Self Service Portal.

The portal is already set to the correct language. In our case, the language is German.

However, some browsers still ask the user if they want to translate the website. This happens in Mozilla Firefox and also in Microsoft Edge.

Both browsers show a translation dialog, even though the page is already displayed in German. This can be confusing for users, because they think the page is in the wrong language.

The problem is only the browser translation prompt. The language setting in TOPdesk seems to be correct.

Has anyone else seen this behavior in the TOPdesk Self Service Portal?

Thank you!

 

Best regards.

WorkGroupAnswer
New Member ⭐
Oct 12, 2026 11:23 AM UTC

Yes, since the last update of mozilla firefox, the problem seems to be solved.

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6 replies

JonasSchütze
Employee
JonasSchütze
Employee
Oct 9, 2026 5:38 AM UTC

Good Morning, it seems like nobody else has this behavior in the SSP. Feel free to create an Incident for our Support to take a closer look into it.

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WorkGroupAuthor
New Member ⭐
Oct 9, 2026 5:53 AM UTC

Good Morning, I have already done that. Unfortunately, Support concluded that nothing can be done on TOPdesk's side, as the behavior is caused by the browsers.

 

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ArjanH
ArjanH
Contributor
Oct 9, 2026 6:54 AM UTC

Hi,

This might be caused by the browser's language settings. Have you tried setting the browser's preferred language to German as well?

You can change this in both browsers:

  • Microsoft Edge: Open edge://settings/languages, add German (Deutsch) if necessary, and move it to the top of your preferred languages list.

  • Mozilla Firefox: Open Settings → General → Language. Under "Choose your preferred language for displaying pages", select German (Deutsch) and move it to the top of the list.

This might prevent the browsers from offering to translate a page that is already displayed in German.

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WorkGroupAuthor
New Member ⭐
Oct 9, 2026 7:15 AM UTC

Hi, I also think this is related to the browser's language settings. However, I suspect the browser is trying to translate the term "Self Service Portal", which is probably causing the issue. We would like to keep using the term "Self Service Portal" as it is.

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Sanne van Opstal-Brakel
Employee
Sanne van Opstal-Brakel
Employee
Oct 12, 2026 11:15 AM UTC

​@WorkGroup  is your question answered or can we help you further? 

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Sanne van Opstal-Brakel, your TOPdesk Community Fairy Godmother
WorkGroupAuthorAnswer
New Member ⭐
Oct 12, 2026 11:23 AM UTC

Yes, since the last update of mozilla firefox, the problem seems to be solved.

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