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New Member ⭐⭐⭐⭐
Sep 29, 2026 8:18 AM UTC
Solved

Bookmarked tickets no longer being highlighted?

A few of our operators have noted that when you select a ticked to be bookmarked by clicking on the ‘star’ icon, it no longer changes the colour of the star to indicate you have bookmarked it

 


It does still add the ticket to your bookmarks, but it was quite handy to see the star change colour or illuminate so you know you have saved it

I just wanted to flag it and also check if its happening to others as well

Sanne van Opstal-Brakel
Employee
Sep 29, 2026 8:20 AM UTC

That is correct ​@Azim Khan  there is also a major about this on our status page: https://status.topdesk.com/ 

Sanne van Opstal-Brakel, your TOPdesk Community Fairy Godmother

4 replies

Sanne van Opstal-Brakel
Employee
Employee
Sep 29, 2026 8:20 AM UTC

That is correct ​@Azim Khan  there is also a major about this on our status page: https://status.topdesk.com/ 

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Sanne van Opstal-Brakel, your TOPdesk Community Fairy Godmother
Azim KhanAuthor
New Member ⭐⭐⭐⭐
Sep 29, 2026 8:23 AM UTC

Thanks for the update!

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Sanne van Opstal-Brakel
Employee
Employee
Oct 6, 2026 7:28 AM UTC

Hi all,

I just get the notification that this issue is fixed and implemented for every environment.

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Sanne van Opstal-Brakel, your TOPdesk Community Fairy Godmother
NickB
Contributor
Oct 6, 2026 10:07 AM UTC

Confirmed fix, not back as was (assumed part of the ui refresh?) but fixed.

Old > New

 

 

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All Round IT Nice Guy + "Guardian of Good Enough"