While updating many different pages on the Self-Service Portal (SSP), we’re working on improving the overall end-user experience. Because our goal is not only to improve the experience on various pages on your SSP, but also how users find their way through all these pages.
Rethinking the SSP involves many steps and changes. That’s why we launched an open beta for the new SSP. In this beta, you’ll experience the new direction of the SSP. For instance, you’ll find a new look for the startpage, a more unified look for the Incident and Change cards, a renewed Personal Profile page, and much more.
Curious about the future of the end user experience? Make sure you're not logged in to the Operator section, and simply add ‘/services/navigation-frontend/ssp/home’ behind your environment’s URL, e.g. ‘mycompany.topdesk.net/services/navigation-frontend/ssp/home’. And feel free to share this beta with your end users. Their feedback is invaluable for creating an end product that actually works for you.
As it’s an early version, you’ll probably run into things that don’t work the way they should yet. Over the coming few months, we’ll continue fixing these.
For more information, and a place to leave feedback, see our TOPdesk innovation platform.
