Meet TOPdesk Robin, your AI teammate

TOPdesk Robin is joining the team. It's an AI teammate that sits right inside the Self-Service Portal and inside the ticket, ready to help end users find answers and give operators an extra pair of hands. 
 

For end users: no more digging through the portal 

When someone doesn't know where to start, they ask TOPdesk Robin instead of searching, or giving up and calling your team. Ask “How do I claim back my travel expenses?” and get the answer, the source article, and the form to act on it, all in one go. Anything still unclear? TOPdesk Robin asks a clarifying question and answers in the same conversation. Your visitor is helped on the spot, and your team is one ticket lighter. 
 

For operators: an extra pair of hands on every ticket 

TOPdesk Robin also sits inside the incident card, already up to speed on the ticket in front of you. Stuck on how to reply? Ask in your own words, and TOPdesk Robin digs through your knowledge base for the answer. At introduction, TOPdesk Robin for operators helps with: 

• Summarizing long ticket threads 

• Suggesting an answer 

• Turning the fix into a knowledge item, so the answer isn't lost next time 

Who it's for 

TOPdesk Robin, for both end users and operators, is part of the Excellent plan. 
 

How to get started 

TOPdesk Robin is available from October. There's no extra setup beyond switching it on for your organization.

More information on how to activate Robin for Operators can be found on our documentation portal. Want to learn how to activate Robin for end users, you can find that here. 
 

What do you think? 

Would your team put TOPdesk Robin to work on the questions people ask again and again, or on digging through long ticket threads first? Tell us what you'd want it to take off your plate.