What does "good" look like for a service desk? Let's find out together

We talk a lot about doing more with less time, but it's hard to know how you're really doing without something to compare against.

So we're putting together a benchmark snapshot: five metrics that high-performing IT teams tend to have in common, based on what IT managers actually report, first-contact resolution, SLA compliance, end-user satisfaction, and a couple more.

If you've got two minutes, add your numbers. Everyone who takes part gets the full snapshot back, so you can see where your team lands, and maybe bring some evidence to your next planning conversation.

Take the survey

Curious what you all expect the averages to be. Drop your guesses below.