Many of you use TOPdesk every day: configuring, optimizing, keeping things running smoothly. How often do you actually get to step back with your manager and look at the bigger picture together?
That's why I'm posting this. On 16 September we're hosting TOPdesk Unlocked Live at DeFabrique in Utrecht (the Netherlands). It's a full day on service management strategy, the trends shaping the year ahead, and honest customer stories about what AI adoption actually took. The programme is built for service desk managers, coordinators, and IT leaders, the people deciding where your organization goes next. The work they're deciding on lands on your desk, which is exactly why coming together makes the day work harder for both of you.
What's in it for you as a Community member:
- More context behind the why of TOPdesk's ideas, choices, and roadmap
- Ideas you can actually apply in your daily work
- A shared frame of reference with your manager, so the conversations afterwards get easier
What's in it for your manager:
This isn't another product event, and you can tell them that. It's a rare chance to step out of operations and actually look up:
- See how other service teams are getting more done, without burning out their people
- Spend the day with peers facing the same calls and pressures
- Get a real read on where service management is heading next, beyond the TOPdesk roadmap
The kind of day they probably keep saying they need, but rarely make time for.
✨ The Community Hub
We're setting up a dedicated space at Unlocked Live for Community members to meet each other in real life. Drop by to connect with people you've seen here, join informal activities, and trade ideas in a more relaxed setting.
So whether you come for the sessions, the conversations, or both, there's a place for you.
👉 Check out the full programme and save your spot here: TOPdesk Unlocked Live
Thinking of going? Tag your manager below or forward this to them. We'd love to see familiar Community faces there, together.