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Employee
Jonathan
Employee
February 4, 2026

TOPdesk Academy Online is live!

  • February 4, 2026
  • 15 replies
  • 282 views

Updated: April 23rd 2026

We’ve recently launched TOPdesk Academy Online, our new online learning platform for TOPdesk customers. We’d love to invite you to take a look and help us improve it.

Are you a TOPdesk application manager, either new to the role or already experienced? We’re keen to hear from customers at all experience levels who are willing to explore TOPdesk Academy Online, share their thoughts, and help shape how learning at TOPdesk evolves.

What we ask

As part of our Early Access phase, you’ll receive one free licence with three months of access to the first Essential learning journey, available in English, German, and Dutch. In return, we ask you to actively use the platform and complete a short questionnaire about your experience. If you’re open to it, we may also invite you for a brief interview of around 15 minutes to discuss the content, structure, and overall value of the e-learning in a bit more depth.

What you get

Your feedback will directly contribute to improving the platform. As a thank you for your time, you’ll receive a certificate recognising your participation, along with early, hands-on access to TOPdesk Academy Online.

Interested in joining?

Sign up via this link (my.topdesk) and let us know whether you’d like to take part and if you’re open to a short interview. We’ll follow up with next steps and access details.

Thanks for helping us shape the future of learning at TOPdesk together!

 

The Early Access phase has ended, what to know more about the TOPdesk Academy, go to: 

 

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    15 replies

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    Sanne Haller
    Sanne Haller
    Inspirer
    February 12, 2026

    The sign-up form is probably only available for “Main Contacts,” which might explain why some community members are getting a “Not Found” error.

    I started the course two days ago and already have a few feedback points.

    Katrine Stevns-Treschow
    Katrine Stevns-Treschow
    New Member ⭐⭐⭐
    February 12, 2026

    The sign-up form is probably only available for “Main Contacts,” which might explain why some community members are getting a “Not Found” error.

    I started the course two days ago and already have a few feedback points.

    Hi Sanne, i am a main contact in out enviroment (with 1 other person), so it should’nt be the reason then?

    Employee
    JonathanAuthor
    Employee
    February 13, 2026

    The sign-up form is probably only available for “Main Contacts,” which might explain why some community members are getting a “Not Found” error.

    I started the course two days ago and already have a few feedback points.

    Hi Sanne, i am a main contact in out enviroment (with 1 other person), so it should’nt be the reason then?

    Thanks for your question!

    Access to the TOPdesk Academy Online currently differs per region. You can find more information in the following knowledge item:

    How can you request access to the TOPdesk Academy Online? 

    If you're unable to request access, this is most likely because the Academy Online is still in the early access phase and is being rolled out gradually per country.

    If you have questions about your specific situation or would like to check whether access can be arranged for you, please contact your account manager. We can review your request and, if possible, provide access through an alternative process. Please note that during the early access phase, access is limited and we cannot guarantee access for countries that are not yet part of the rollout.

    The good news is that TOPdesk Academy Online will be available in all countries in the future!

    If you have any other questions, feel free to let us know — we’re happy to help.

    ​@Otavio Augusto Bosa ​@Katrine Stevns-Treschow 

      KoenVrZW
      KoenVrZW
      New Member ⭐⭐⭐⭐
      February 13, 2026

      I would love to help in this Early Access phase! I have requested access!

      Sanne van Opstal-Brakel
      Employee
      Sanne van Opstal-Brakel
      Employee
      April 23, 2026

      Hi all,

      The Early Access phase of the TOPdesk Academy has ended. You can read all about it and the next steps here:

       

       

      Sanne van Opstal-Brakel, your TOPdesk Community Fairy Godmother
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