I have a query relating to Microsoft Teams integration for TOPdesk and updating existing tickets. A colleague was looking to update a ticket via Teams but the ticket was older than the ones listed. Does it list tickets going back 21 or so days, or can this setting be amended to go back further?
Question
Teams Integration for TOPdesk - updating existing tickets
+1
+9Hi
If you have a query that specifies a date/time you can amend this to look further.
What could also be a possibility, is that the possible amount of tickets that can be returned is greater than the amount of tickets that is ‘allowed’ to be returned, due to a standard setting or pageSize restrictions.
If you are working with date/time I would check this first. If you are working with pageSize or have not yet added this to your query, you could also modify or add this, usually the maximum is 1000, but maybe a lower amount is enough.
Depending on the statuscode that is returned from the Get, you can see if you get all the tickets:
- 200 means you found all tickets that match your query
- 204 means a succes, but no tickets were found that match
- 206 means a succes, but there were more tickets available that match your query than the current parameters allow to be returned
Hope this helps!
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