Release Notes:
“TOPdesk for Microsoft Teams: The TOPdesk application for Microsoft Teams is now available. You can create TOPdesk calls directly from your Microsoft Teams chats and channels — find the app in the Apps section in Microsoft Teams.”
Don’t forget to set your call field settings
Functional Settings > Microsoft Teams > Entry Type = Microsoft Teams
Question
Teams Integration entry type configuration
+4+4I’ve raised a change request on TIP for a small setting customisation
there are none available at present but…
i’d love for the ability to change the SSP bit to something more meaningful to someone other than a topdesk operator and carry our internal name for the SSP
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