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NickB
NickB
Contributor
Apr 30, 2026 10:09 AM UTC
Question

Teams Integration entry type configuration

Release Notes:

“TOPdesk for Microsoft Teams: The TOPdesk application for Microsoft Teams is now available. You can create TOPdesk calls directly from your Microsoft Teams chats and channels — find the app in the Apps section in Microsoft Teams.”

Don’t forget to set your call field settings
Functional Settings > Microsoft Teams > Entry Type = Microsoft Teams

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    NickB
    NickBAuthor
    Contributor
    May 1, 2026 11:54 AM UTC

    I’ve raised a change request on TIP for a small setting customisation
     


    there are none available at present but…
     

    i’d love for the ability to change the SSP bit to something more meaningful to someone other than a topdesk operator and carry our internal name for the SSP

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