Teams Integration entry type configuration

Question

Release Notes:“TOPdesk for Microsoft Teams: The TOPdesk application for Microsoft Teams is now available. You can create TOPdesk calls directly from your Microsoft Teams chats and channels — find the app in the Apps section in Microsoft Teams.”Don’t forget to set your call field settingsFunctional Settings > Microsoft Teams > Entry Type = Microsoft Teams

NickB · Answer

I’ve raised a change request on TIP for a small setting customisation

there are none available at present but…

i’d love for the ability to change the SSP bit to something more meaningful to someone other than a topdesk operator and carry our internal name for the SSP

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