+1Hi,
We use Person Groups that are updated daily through a selection. In TOPdesk, however, you can only schedule this update once per day.
We would like to refresh a Person Group multiple times per day - preferably via an API call that we can trigger from our data-integration platform.
In the API documentation, I haven’t found a method to initiate such a recalculation or refresh.
Has anyone implemented a solution for this? Or are others also looking for similar functionality?
Benny.
+1okey, I’ve added this as a new idea to https://tip.topdesk.com/
I didn’t (yet) receive a confirmation of my request.
You can import person groups since a short while. So if your automation pushes a correctly formatted csv or Excel to the import endpoint, you can do it more than once a day.
+11
+1hi
Thank you for your suggestion. However, we use Selection Lists in TOPdesk to keep our Person Groups up to date.
The Selection List contains the logic that determines how our Person Groups are populated and updated in TOPdesk. This is a concept we rely on heavily, so we would strongly prefer to have the update trigger available on the Person Group itself. That way we can keep all the logic centralized within the Selection List of that Person Group.
This would allow us to maintain and manage the logic in one place instead of moving it elsewhere.
In your case, you might be able to use a GET with the right “query” on the persons API and can then use that for the source of the person group import. I agree that it doesn’t make things simpler. I would only do this for important groups.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
