Getting ahead of the queue: Putting AI to work across your service journey

AI is only as good as the knowledge behind it. When your knowledge base is complete, current and used, questions get answered faster, fewer tickets need routing, and your team spends less time on routine work.

In this 20-minute live session, you’ll start with that foundation and then see what it makes possible.

What you’ll see

• A solid base. The AI Readiness Dashboard shows where your knowledge base stands and what to fix first. AI Knowledge Item creation turns solved tickets into articles, so your knowledge base grows as your team works.
• Routine taken off your team’s plate. TOPdesk Robin answers employees in the portal and supports operators in the ticket. People can ask in one language and get answers in another. AI Triage sends each ticket to the right group in one click.
• Your own AI tools, connected. MCP links the AI tools your team already uses to your TOPdesk data, with scoped access.

You stay in control

Every AI feature is opt-in, off by default and reviewed before it’s applied. Data is processed in-region by default.

Who is it for?

IT leaders on the Engaged plan who want to see how AI can take the routine out of service management.

Why join?

You’ll leave with a clear, step-by-step way to roll out AI at your own pace. The session includes a live demo, and Nicola van de Velde (Product Marketing Manager) and Sietse Posthuma (Performance Enablement Manager) will answer your questions throughout.

Language

This webinar is conducted in English, with subtitles provided in German and Dutch.