From reactive to proactive: Preparing your service desk for scale

The same incidents keep coming back. Changes catch users by surprise. Maintenance only happens after something breaks.

Your team isn’t short on effort. It’s short on time to get ahead. In this 20-minute live session, you’ll see how to prevent tickets instead of only solving them.

What you’ll see

• Fewer repeat incidents. Use Problem Management and known errors to fix issues at the root.
• Fewer surprises. Plan and approve changes before users feel them, and schedule preventive work with change templates, the change calendar and the Operations planner. You’ll also see how SLA management makes your commitments measurable.
• AI that helps you today. Watch TOPdesk AI categorize incidents, turn solved tickets into knowledge items and help users find answers in the portal. Those knowledge items are also the foundation for every AI capability that comes next.

Who is it for?

IT leaders on the Essential plan who want to build on that foundation and see what the Engaged plan adds.

Why join?

It’s short, it’s practical and it includes a live demo. Nicola van de Velde (Product Marketing Manager) and Sietse Posthuma (Performance Enablement Manager) will take your questions throughout, so bring the ones from your own service desk.

Language

This webinar is conducted in English, with subtitles provided in German and Dutch.